Refund policy
Refund Policy
Changed your mind? No problem—we’ll refund you within 30 days, no questions asked. ______ See Case #1
Have you tried the product and aren’t satisfied? No worries—you can still get a refund. ______ See Case #2
CASE No. 1: You haven’t used the product
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags and in its original unopened packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: customer@olaazparis.fr. Please note that returns will need to be sent at our headquarters in France.
If the return conditions are met, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at customer@olaazparis.fr.
CASE #2: You have opened and used the product
9 out of 10 customers are satisfied. if, unfortunately, you are not one of them, here are the conditions for a refund:
Provide before-and-after photos taken over a 30-day period
This will allow us to properly evaluate your refund request by making a fair and unbiased comparison.
The requirements for taking photos must be strictly followed to ensure a valid analysis:
- Photos must be clearly dated to prove the period of use.
- Photos must be taken from the same angle, at the same distance, and under the same lighting conditions to avoid having your request rejected.
You must also provide us with the receipt or proof of purchase.
Damages and issues
Please inspect your package upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods such as beauty products (opened or used, without their tags and without their original packaging),In accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to cosmetic products that have been unsealed or used, for reasons of hygiene and health protection, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have without opening the packaging and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at customer@olaazparis.fr.
